About favstay | Listing with us | Help | Promotion

English

Thai
Vietnamese
Chinese

THB

How To

Find your favourite stay

Plan your holidays and search the accommodations through various and unique style of our listings via Android app or www.favstay.com

Reserve your stay with us

Just one click on “Request Booking”, submit request booking online once you get your desire room and even more easier by giving us a call on our hotline services or booking via Line chat @favstay

Pay your reservation

After confirm accommodation availability and price, you are required to make a payment within 24 hours to reserve your stay, all you can do instantly via banks balance transfer

Ready! Pack! and Go!

Pack your bags and prepare spending memorable time with your love ones. favstay customers’ support team is always prompt to serve you along your trip, Enjoy your holidays!

You ask, We answer
Your worry is our primary concern, so we put a list of frequently asked questions and our answers here for you.

Is breakfast inclusive?

Sorry that, as of now, we do not provide breakfast. Also, because all our rooms are in private property projects, there is no restaurant or food service available within the property.

Then where can I have breakfast?

As our rooms offer kitchens, it is a good chance to try making your own breakfast to enjoy with friends or your special one. Or if you prefer the fresh morning outside, there are so many good restaurants available nearby.

Where can I find detailed information of the rooms, including prices and facilities?

Once you click at the room you are interested, you will find the starting prices and all other details. Also, you can consult our staff via the hotline number. They are more than willing to give all the information you need.

Can I bring my pets with me?

Sorry that pets are not allowed in any of our rooms. If there is a change in our policy, we will let you know immediately.

Is there a maximum guest policy for rooms of different types?

Maximum number of guests vary according to room type:

A studio accommodates up to 3 persons (children included)
A 1-bedroom room accommodates up to 4 persons (children included)
A 2-bedroom room accommodates up to 6 persons (children included)
A 3-bedroom room accommodates up to 8 persons (children included)
A 4-bedroom room accommodates up to 8-10 persons (children included)

** According to the policy, children defines individuals under 6 years old or those below 120 centimeters in height **
Please also be noted that the maximum guest policy is set by the property’s juristic person and the room owner. favstay, accordingly, cannot allow over occupancy in any case. Hence, for your own benefit, we recommend you select the room types that match the number of persons in your group. We believe there is always a room that is right for you.

Are there other expenses apart from the room rate?

A damage deposit would be collected. But don’t worry, if none of the room amenities is lost or damaged, you will get the amount back after check-out.

For studio and 1-bedroom types, the deposit is 1,000 Baht per unit per stay.
For 2-bedroom type, the deposit is 2,000 Baht per unit per stay.
For 3-bedroom type, the deposit is 3,000 Baht per unit per stay.
For 4-bedroom type, the deposit is 4,000 Baht per unit per stay.

Will the room I get be exactly the one I book?

Certainly, you will stay at the room you select. However, we reserve the right to change the room for you if necessary, such as when the room you booked requires major fixing or maintenance, so that your stay with us will be without a hassle.

When I complete the booking and payment processes, how can I ensure that the room is already secured for me?

We can assure you that you made the right choice. favstay is a registered company. So, you can be certain that you get what you pay for. Try our service, and we guarantee your satisfaction.

What else do I need to prepare for my stay?

Except getting yourself prepared for a unique experience staying with us, you must bring along with you personal care products, e.g. towels, soaps, shampoos, toothbrushes and toothpastes, your swimwear (required at the property’s swimming pool), and food and drinks.

In case of a 1-bedroom type, extra mattress, bedding, and pillows for the 3rd - 4th guests
In case of a 2-bedroom type, extra mattress, bedding, and pillows for the 5th - 6th guests
In case of a 3-bedroom type, extra mattress, bedding, and pillows for the 7th - 8th guests
In case of a 4-bedroom type, extra mattress, bedding, and pillows for the 8th - 10th guests

What should I do when I arrive at the property?

We say hello (check-in) from 2 p.m. onwards, and say good-bye (check-out) before 12 p.m. at noon.
If you wish to check-in later than 5 p.m., please advise us in advance, so we can arrange the room key hand-over at your convenience. Upon arrival, please go to the juristic person office to check in. The check-in process is easy by simply telling your name (the one you provided us when booking) and the room number along with presenting your citizen ID card, and the room key will come right into your hands in a second.

How can I contact favstay to get more information or seek assistance during my stay?

Our avid staff members are ready to help you seven days a week. Just call us at +66(0) 8-3319-1000, +66 (0) 8-3319-2000, +66(0) 8-3319-3000, and +66(0) 8-3319-4000 every day between 9 a.m. and 5.30 p.m., or send us a text message to those numbers or a message to our Facebook inbox. If possible, we are happy to do our best to serve you whatever you want. We keep our promise!

Can I make changes to my booking?

Any cancellation made within 7 days before the booked date of arrival during long holidays and public holidays cannot be refunded. If you expect any changes to your booking, please advise us as soon as possible, and we will try our best to help you. At favstay, you are our family.